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Privacy Policy

Last updated: 3 November 2026

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our website and services, and tells you about your privacy rights under UK law.

Mr Muscles Carpet & Upholstery Cleaning is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal Data We Collect

When you contact or book a service with us, we may ask you for:

  • First and last name
  • Email address
  • Phone number
  • Service address or postcode in Gloucestershire
  • Details of your cleaning requirements (e.g. rooms, sofa type, stains)

How We Use Your Data

We use your personal information to:

  • Provide estimates, process bookings, and deliver carpet/upholstery cleaning services
  • Contact you regarding appointment confirmation, reminders, or quotes via telephone, SMS, or email
  • Manage customer inquiries and support requests
  • Improve our service quality and customer experience

Data Sharing & Service Providers

We do not sell or rent your personal data to third parties. We may share information with trusted third-party service providers (such as communication tools or payment processors) solely to facilitate our cleaning operations and messaging services.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with tax and legal obligations, and resolve any disputes.

Data Security

We take reasonable and appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or disclosure.

Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request erasure of your personal data ("right to be forgotten")
  • Restrict or object to data processing
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at info@mrmusclescarpetcleaner.co.uk.

Contact Us

If you have questions about this Privacy Policy, contact Mr Muscles Carpet & Upholstery Cleaning: